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TERMS & CONDITIONS

GENERAL

At liliBeo, we strive to offer a first-class experience for our members and maintain the highest degree of professionalism. The following terms and conditions constitute a binding agreement between the user and liliBeo in relation to the use of this website. liliBeo reserves the right to cancel and / or terminate the account of any user for any violation of these Terms. Fraudulent behavior, creation of multiple accounts to acquire additional credits, spamming, flames, excessive use of vulgarity or offensive language, on the liliBeo website or any other website regarding liliBeo will not be tolerated.

BUYER'S OBLIGATIONS

It is expressly forbidden to provide false data and / or use the identity of another person in the registration process which is instrumental to the execution of the sales contract and related communications. The name and e-mail address provided by the user must be real and all data must be truthful and up-to-date. In the case of orders placed through the liliBeo website, it is mandatory to read and accept the General Conditions of Sale before sending any purchase order. Acceptance will take place by marking the relevant space on the website. If no acceptance is given, the order cannot be placed and processed.

YOUR ACCOUNT

Registration. If you wish to use the liliBeo services, you agree to complete the initial registration process and provide accurate and complete information, including, but not limited to, your legal name, age, billing address, delivery address (if different ), e-mail address and telephone number. When making a purchase on or through liliBeo, you must provide accurate and complete information as required when using a credit card or other payment card, including the cardholder's name, payment card number, expiry date and, if requested, the security code of the card, when sending the order form. You represent and warrant to liliBeo that the use of a payment card in connection with any purchase made on or through is authorized and legal. As part of the initial registration process, you must choose a username and password to use when accessing the services. For your own protection, you must keep your username and password secret. You must notify liliBeo immediately if you become aware or suspect that the security of your username or password has been breached. You are responsible for any loss or damage resulting from failure to protect your username or password. Changes to Information. You are responsible for updating your registration information and payment service or payment card information, as applicable, and for ensuring that the billing address in your registration information is consistent with the billing address. for your payment service or payment card. You are also responsible for promptly notifying your payment service or payment card issuer of any changes to your billing information or of any loss, theft or unauthorized use of your payment service account or card number. payment.

LILIBEO SUBSCRIPTION PLAN

You can become a liliBeo subscriber by providing the required registration information and submitting it to liliBeo through the liliBeo websites.

  • By purchasing the annual subscription plan, you agree to receive a shipment of 1 box (3 liters) of organic olive oil from liliBeo three times a year (every 4 months) until you cancel your subscription. The shipment is processed on the first business day of the month. This means that if you purchased the subscription plan on January 15th, the first box will ship on February 1st, the next on June 1st, and the last on October 1st. The product is 100% made in Italy and is organic extra virgin olive oil, certified according to the European certification standard.

  • The subscription gives you access to an account area, where you can update your details, cancel, suspend and restart your subscription.

 

SUSPEND OR CANCEL A SUBSCRIPTION PLAN

In your account area you can suspend or cancel your subscription plan.

  • Suspend your subscription. You can suspend your subscription for as long as you want. This means that you will not receive any more boxes of olive oil until the day the plan resumes.

  • Restart your subscription. If you have suspended a subscription, you are free to reactivate it whenever you want by filling out the form in your account area. The plan will resume on the first business day of the following month if the last delivery was processed more than four months ago.

  • Cancel your subscription. You can cancel your subscription at any time. However, we cannot process a refund for annual deliveries that you have already paid for, unless you have not yet received any cans of olive oil and the first shipment has not yet been processed. If you are unsure of your purchase, we recommend that you buy the liliBeo bottle and try our product first.

TERMS OF PAYMENT

  • Subscription plan. By becoming a subscriber and providing your credit card details, you authorize liliBeo to charge your credit card (including shipping and any applicable tax) for the cost of the subscription plan applied, each time the subscription will be automatically renewed. Please notify us at least 3 days prior to any shipment to update your account information, payment method, change your address, skip a shipment or cancel your membership.

  • LiliBeo shop. The payment methods accepted for direct orders are credit card. The total amount you will have to pay for your order will be the sum of the prices for the products selected or those selected for you, all applicable taxes and shipping and handling charges. Payment is due at the time the order is sent and you hereby authorize liliBeo to debit this amount on your payment card at that time.

In the event of failure or delay, liliBeo reserves the right to take appropriate measures for debt collection, such as putting the recovery into service at a specialized collection agency, requesting overdue interest, charging legal fees and modification of payment terms.

TERMS, COSTS AND COUNTRIES OF DELIVERY

The olive oil will be shipped by express delivery, operated in collaboration with the best national and international couriers. Delivery days will vary depending on your location. In the case of orders placed in Italy, delivery will probably be within one week of receipt of the order. In case of delays in delivery due to force majeure and / or fortuitous events, the liliBeo customer service will promptly inform the customer.

Delivery costs are based on the country of destination. If you purchase the subscription plan, you will not be charged for shipping costs. liliBeo currently ships to the following countries: Italy.

 

RISK OF LOSS

All items purchased from Lilibeo are made under a shipping contract. This means that the risk of loss and title for such items passes at the time of our delivery to the courier.

 

REIMBURSEMENT

Any defective or damaged products will be refunded or replaced at no additional cost, prior to the approval of the office manager. No claims will be taken into consideration after 10 days of receiving the items.

 

TRACEABILITY OF SOLD PRODUCTS

All products purchased on liliBeo can be tracked in the account area.

 

PACKAGING DETAILS

The products will be packaged and delivered with care and safety and in compliance with environmental and hygiene standards.

 

LILIBEO'S COMMITMENT TO QUALITY

The buyer and / or the person in charge of collecting the goods are required to verify, at the time of collection and before the carrier, the integrity and number of packages delivered. Any defects or discrepancies in the number or numbers must be reported in the appropriate space on the transport document that will be signed and delivered to the carrier. Subsequently, the buyer must contact liliBeo to report any problems within 10 days of delivery. If you are not satisfied with your Lilibeo purchase for any reason, please contact us at info@lilibeofamily.com, so that we can resolve your concerns. We can make arrangements for a refund or reshipment if applicable.

 

PRODUCTS

The images of the products and the information included in the data sheets correspond to the true characteristics of the products, as indicated by the manufacturer or supplier to the seller. The information provided on this website or through it has a general informational purpose and cannot be considered specific advice. Decisions made on the basis of this information must be accepted by the buyer in full autonomy and awareness and also at the total risk of the customer.

 

BILLING

The invoice will be issued as soon as the order is processed. By accepting the general conditions of sale, the Customer accepts and authorizes the processing and communication of the related data.

 

ELECTRONIC PAYMENTS

Credit card payments will be made via a secure payment connection.

 

PROBLEMS WITH THE USE OF THIS SITE

The Customer must provide the equipment and software suitable for connecting to the Internet in full autonomy. Any manipulation of this site, its contents and the software that supports it, which could prevent other online users from using the website, is prohibited. liliBeo will not be liable for any damages, direct or indirect, resulting from access to this site and / or from the use of its contents. liliBeo reserves the right to modify the information provided on the website www.lilibeofamily.com, including the details of this version, at any time and without notice.

 

INTERRUPTION OF THE SERVICE

liliBeo reserves the right to interrupt the visibility of the site in part or in whole and suspend its functions in all cases associated with the efficiency and security of the website. In these cases liliBeo, except for extraordinary urgent reasons, will notify customers by any appropriate means and as soon as possible.

 

JURISDICTION AND APPLICABLE LAW

The sales contract between liliBeo and the Customer will be completed in Italy and governed exclusively by Italian law. Any dispute, claim or dispute between the parties in relation to the interpretation and fulfillment of this sales contract will be referred to the exclusive jurisdiction of Italy.

 

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

When you place an order in the manner provided, the Customer declares to have read all the data provided during the sales process and to accept the General Conditions of Sale and Payment. Therefore, pursuant to articles 1342 and 1342 of the civil code, the Customer declares to have read and accepted the General Conditions of Sale referred to above, in total and, after the second reading, declares to expressly accept all the points of the General Conditions.

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